The initiative makes it the first in the industry to introduce such a major enhancement to a business. The cargo carrier has also signed an agreement with leading logistics solutions-provider Descartes, and integrated its Descartes vMail solution with its in-house cargo management information system, Cargo Reservations, Operations, Accounting and Management Information Systems (CROAMIS), for the purposes of electronic data interchange messaging.
Qatar Airways' Chief Officer Cargo, Guillaume Halleux, said: “The roll out of the automated mail management system across several destinations in our network will immensely benefit our customers and the flourishing e-commerce business. Our dedicated teams have been working hard for months to ensure the seamless integration and interface between the two data-heavy systems, Descartes vMail and our in-house CROAMIS system. This is certainly a game-changer in the industry as we move forward with our automation and digitalisation initiatives that not only enhance the customer experience, but also demonstrate our contribution to the environment by implementing 100% paperless operations.”
Vice President of Network Integration Strategy at Descartes, Jos Nuijten, added: “We are excited that Descartes vMail is helping Qatar Airways Cargo to fully automate mail management. As international e-commerce growth continues to increase demand for air mail transportation, our technology improves operational productivity and provides greater visibility essential to transforming the customer experience.”