With its new Relocation product, IAG Cargo becomes the first airfreight carrier to offer a home relocation service directly to consumers, which can be booked online via iagcargo.com.
Partnering with Santa Fe Relocation, IAG Cargo’s relocation service offers round-the-clock support in over 67 different languages. A dedicated move specialist will be assigned to each customer to help every step of the way with a range of services, from new home and school searches to obtaining visas, storage, language training, and helping with vaccinations.
Gregoire Pinton, Chief Commercial Officer, Santa Fe Relocation, commented: “We are delighted to be partnering with IAG Cargo on their new venture to deliver a wider range of valued added services to their customers. This exciting collaboration is confirmation that our new technology and global coverage can deliver a business advantage to a wide range of clients.”
IAG Cargo has also announced the expansion of its highest priority product with the introduction of a dedicated 24-hour Critical Service Team, operating seven days a week, 365 days a year, to support customers with urgent shipments.
Based out of its London Heathrow hub, the 24-hour team will support all service matters related to the Critical product, including out-of-hours bookings, customer service advice and tracking, with guaranteed capacity and no restrictions on size, weight or volume of cargo, subject to aircraft limits.
Said Daniel Johnson, Head of Product, IAG Cargo: "Following a 10% increase in demand in the weeks preceding the Easter holiday last year, our new 24/7 Critical offer means our Critical Service Centre will be able to support all last minute and urgent shipments, whether it’s in-demand chocolate or a key aircraft part.”