Fewer than six months after going live, the company has already realised a productivity increase of 33%. Other benefits include smoother peaks and idle times, better usage of manpower, maximised capacity in view of cargo specifics, the elimination of waiting time and better customer service.
Handling almost 200,000 tonnes a year and 150 trucks a day, LACHS has seen its operations grow by 50% over the past two years. One of the key drivers for using Slot Booking at Liège airport was ensuring the highest level of customer service while dealing with this rapid growth. “Our main ambition was to improve the quality of our service, not to work faster. Using the Slot Booking application, we managed to do both,” explained Hossaine El Bouayadi, IT Manager and Business Process Development at LACHS.
Using the Slot Booking app, LACHS makes slots available in the app in view of their capacity, using a wide range of parameters, such as cargo type and type of location, as well as day type. The booker requests a slot and the system automatically matches availability and demand or proposes alternatives when needed. Drivers who arrive with a booked slot enjoy priority treatment, both when accessing the cargo zone and at the registration desk.