The winners of the eight General, Modal, and Specialist categories in the Awards, which has established a benchmark of quality for the British freight forwarding industry for more than a quarter of the century, were: Brunel Air Cargo Services, Core Management Logistics, Davies Turner, Morgan Cargo, Noatum Logistics, Spatial Global, Westbound Logistics and Zencargo.
Of note was the award made to Brunel Air Cargo, which entered under the Extra Mile category. This particular category is for members that can provide evidence of customer service that goes beyond the norm.
In the unusual case of Brunel it involved an order of bespoke furniture that had to be delivered to the 64th floor of a Manhattan tower block. Because of the nature of the commodities, the order had to be split over two charters to meet insurance requirements.
The company's Mark Scanlon commented: "We always look to exceed customers' expectations and go the extra mile as I believe excellent customer service is key to ensuring sustainable growth."