As the launch customer, the carrier has begun to benefit from proactively measuring its cargo performance, based on live information collected from daily operations.
Traxon Quality is CHAMP’s new performance measuring tool that enables the airline to track its shipments across the whole supply chain. It also provides a customisable overview, with a real-time information flow. KPIs are measured to improve customer satisfaction and generate cost reductions to fulfill their needs.
“CHAMP appreciates the partnership with Icelandair Cargo and is delighted to provide our customer with more solutions and services to support its continuous development,” commented Nicholas Xenocostas, Vice President, Global Sales and Marketing at CHAMP Cargosystems. “Data and performance improvement is, after all, one of our key missions – enabling more airlines and forwarders to achieve this is a win for us and the industry.”
“Icelandair Cargo is excited to be the first to use Traxon Quality,” agrees Bertel Ólafsson, IT Manager at Icelandair Cargo. “The platform will give us crucial insights to drive the process improvements for many years to come."