Building on the success of Etihad Cargo’s iCargo platform and etihadcargo.com, the optimised mobile app boasts an array of in-built features to enhance customer experience. In addition to real-time tracking, the app also enables the user to opt in to push notifications, providing customers with instant alerts to anytime-anywhere updates on shipment milestones, including ‘received, ‘departed’, ‘arrived’, ‘notification for delivery’ and ‘delivered’.
Rory Fidler, Head of Technology and Innovation at Etihad Cargo said: “This customer-friendly mobile app is yet another major development in our journey to become a leading innovative and digitised air cargo carrier. The app provides our customers with access to information at their fingertips whether at the office or on the go, when and where they need it most.
“We are committed to disrupting the air cargo market through innovative new digitalisation processes that differentiate Etihad Cargo as a provider that elevates the overall customer service value proposition.”
Available to download from both the App Store and the Google Play store, the Etihad Cargo app also features flights status, routes search, links to a portfolio of specialised product services, latest news, and Etihad Cargo contact information, including global office locations and key personnel.
Future versions of the app will include instant mobile e-bookings, with an anticipated 2021 launch.
