Since yesterday, Lufthansa Cargo’s new online booking portal has been offering customers a simplified three-step process.
To make a booking, all that is now required is to define the shipment, choose the product and confirm the route. The streamlined system guides customers through the booking process with automatic suggestions and suitable options. The booking system then calculates a price that can be booked directly, and any changes can be made afterwards just as easily – making the booking process faster and easier for customers, as well as enabling them to confirm the booking immediately.
In addition to driving digital transformation in the industry, with the integrated carbon calculator the new booking portal demonstrates Lufthansa Cargo's responsibility towards the climate and environment. The calculator gives customers the opportunity to check the CO2 emissions caused by their booking and to have them offset in the future.
"Most of our customers already book online. With the new eBooking we are improving the usability for our customers. Access to our capacity with bookable prices is now even easier for our customers 24/7. Our sales department will continue to focus on the individual needs of our customers," explains Dorothea von Boxberg, Lufthansa Cargo Chief Commercial Officer.
With the new eBooking portal, Lufthansa Cargo takes not only a step towards digitalisation but also towards digitally mapping the entire supply chain and separating the data flow from physical freight traffic.