Lufthansa Cargo's heyworld represents a simple and reliable transport solution for the e-commerce sector.

This new, wholly-owned subsidiary is to be headed by Timo Schamber, who assumes the role of Managing Director. Its services, in the form of configurable, transparent and reliable transport solutions, are aimed at online retailers and digital marketplaces, as well as online shop operators and those involved in the forwarding sector.

Heyworld relies on a modular service portfolio that is characterised by convenient access, fast transport times, a high level of reliability, simple customs clearance, end-to-end shipment tracking and pricing at a package level. It will embed Lufthansa Cargo’s conventional airport-to-airport air cargo services into its transport solutions and integrate optional services, such as first-and last-mile transfers and handling add-ons.

The cargo industry's ongoing digitisation has resulted in new standards with multiple layers, especially within the e-commerce segment, that go beyond the conventional core business of a cargo airline. This new solution should present customised solutions arising from a single source to meet these requirements in the future.