News

Silk Way West improves customer experience with new website

Silk Way West Airlines has launched its re-designed website, improving functionality and customer experience.

New features include a responsive, user-friendly layout, simplified navigation and newly integrated booking services, and enhanced freight tracking and a CO2 calculator.

An online booking feature allows forwarders and sales agents to send cargo enquiries directly to the airline through the website and receive a booking confirmation with flight data by email.

The enhanced tracking service with an integrated CO2 emissions calculator offers real-time status tracking through the website, which calculates carbon emissions generated from shipments based on cargo weight, origin and destination.

Wolfgang Meier, President of Silk Way West Airlines, says, “Adjusting the website in line with our new corporate identity and adding useful features and important functions makes it a great experience for customers to step into the Silk Way world. The next stage in digitalising our processes is the launch of online booking through our website, which will further enhance our capacity to reach prospective clients.”