Virgin Atlantic Cargo’s digital transformation to simplify its business and give customers new self-service solutions will be powered by the implementation of the latest Accenture Freight & Logistics Software 8.0 (AFLS 8.0) platform.
With this, Virgin Atlantic becomes the first company to adopt the unique digital capabilities of the latest AFLS 8.0 platform, Accenture’s cloud-enabled, end-to-end cargo management software suite. Developed by Accenture, a leading professional services company, the new platform will replace Virgin’s ten year old Voyager operating system when the first phase goes live in early 2020. This investment goes beyond a traditional cargo management system and will drive the airline’s digital future, delivering game-changing benefits for the airline, its customers and partners.
Once the system is fully operational, based on the release of subsequent phases, Virgin Atlantic customers’ systems will be able to interface directly through APIs and connect with the airline’s new web platform for pricing, bookings, allocations, and operations, while live chat and Chatbots will offer round-the-clock interaction based on each customer's communications preferences.