XPO is using its proprietary technology, national coverage and last mile expertise to enhance the consumer experience for MediaMarkt.
A total of 60 depots in XPO’s Spanish transport network facilitate the home delivery of heavy or bulky products ordered from MediaMarkt online. The comprehensive service includes the placement and installation of new products inside the home, as well as the removal and recycling of old products. XPO began operating this specialised solution for MediaMarkt during Spain’s pandemic lockdown and is using its last mile technology to ensure safe, fast and reliable service.
For the first time in Spain, XPO has introduced digital last mile capabilities that make it easy for consumers to access information about their orders. Notifications are transmitted on WhatsApp, SMS or via automated telephone calls. Consumers can track their orders in real time, modify the date, time or place of a delivery electronically, and see the licence plate number of the delivery vehicle and the driver's details in advance. The delivery is completed safely with a digital signature, without direct contact between the delivery team and the consumer.