This initiative supports Delta Cargo and IATA's efforts to transition from paper air waybills to e-AWB and provides customers with a streamlined digital experience in the booking of all US domestic product shipments.
Kiosks were first tested in Atlanta at all shipment acceptance counters, including DASH offices. Since the start of the trial, Delta Cargo has recorded a 94% from paper to e-AWB bookings for US domestic shipments in Atlanta. Following positive customer feedback, these kiosks have now been rolled out in Boston, and will shortly be available in New York - JFK and Seattle cargo acceptance counters. Delta’s current e-AWB penetration rate is an impressive 81.3% year-to-date, which is above IATA’s global goal of 68% e-AWB for 2018.
“The introduction of Delta Cargo’s self-service experience contributes to a more environmentally friendly and simple booking process, while also providing expedited service to customers,” commented Lindsey Jalil, Managing Director Commercial, Delta Cargo. “With initiatives such as this we are working towards our goal of achieving 100% e-AWB penetration in the United States by the end of the year and internationally in 2019.”