Now available to all of the company’s customers in Austria, Germany, Switzerland, the Czech Republic, Hungary, and Slovakia, Gebrüder Weiss’ myGW platform covers all business areas, giving customers quick and easy access to the company at all times and enabling all communications to be handled online. The e-portal has been successfully trialled by pilot customers since spring 2020 and further plans are in the pipeline to roll it out in other countries in the near future.
“With myGW, we have created a digital platform through which we can provide our customers with real-time information about their flow of goods – for land transports, air and sea freight, and warehouse logistics. Not only does this ensure a maximum degree of transparency but also facilitates the flow of information throughout the entire supply chain,” said Wolfram Senger-Weiss, CEO of Gebrüder Weiss. “myGW also enables our customers to provide their own customers with information about the exact status of their consignments at all times. A huge advantage.”
Gebrüder Weiss worked closely with customers during development to ensure particular emphasis was placed on usability. “Thanks to the support provided by our pilot customers, we have been able to hone the new portal to the needs of our users. Now that the pilot phase has been concluded, the portal can be used immediately by all users in a full and unrestricted way,” added Wolfgang Brunner, Project Manager of the myGW customer portal. “myGW is intuitively designed, with customer feedback showing that the portal is very easy to use and understand. The resulting time savings represent an additional added value.”
Part of a wider digitalisation strategy, Senger-Weiss noted that myGW will complement their traditional expertise “with new digital offers to enable an unparalleled level of customer satisfaction in the logistics business. With our commitment to operational and digital excellence, it is our aim to offer our customers the best of both worlds and to cement our position as a benchmark for quality in our industry,” he concluded.