Tyler’s organisation will focus on the future, overseeing investments in technology, products and partnerships. She will also continue leading American’s digital transformation initiative that will replace 90% of the organisation’s legacy technology, enabling end-to-end business process modernisation.
Tyler joined American Airlines in 2012, where she led the team that merged the cargo divisions of US Airways and American Airlines. Prior to joining American, she was a Global Practice Leader at Gallup and worked with Fortune 100 executive teams to improve the employee-customer experience.
"In this position, Jessica will have the resources and support needed to implement our new, fully integrated technology platform as well as continue to develop our product and partnership strategy,” said Rick Elieson, President, American Airlines Cargo. “Her extensive experience in technology integration, change management and product strategy are skills that make her an invaluable asset to this organization and our long-term success.”
Jessica holds a doctoral degree and MBA from Texas Christian University and a degree in mathematics from Vanderbilt University.