In this role she will lead the teams responsible for the success of the cargo business and delivering operational and customer service excellence for both airports and cargo. This new appointment and role are part of American’s recent right-sizing of its management and support staff as the company rebounds from the impact of the coronavirus pandemic.
As the company navigates the next several years, this new organisation will retain separate airport and cargo functions but also benefit from the blending of the talent and expertise of the two teams in multiple areas, including strategy, policy and procedures, training, automation and innovation.
Tyler will report directly to Jim Butler, Senior Vice President of Airport Operations and Cargo. Tyler is preceded by Rick Elieson, who moved within the company to serve as Vice President of Loyalty, overseeing the AAdvantage loyalty programme.