The fast-track airport-to-airport service provides the fastest available shipping options with guaranteed capacity and shorter transit times.
Customers can benefit from immediate booking confirmation within the scope of a guaranteed service, ensuring that late bookings are accommodated effectively.
Xcelerate also allows for last-minute cargo acceptance, close to flight departures with high load priority.
Shipments can be dispatched with guaranteed capacity at short notice, subject to availability, to meet urgent logistics needs.
Ingrid Raj, Global Head of Aviation Commercial at DHL Express said: “We are excited to now offer our cargo customers a premium option similar to the experience offered to passengers by certain airlines. This 'must-fly' offering has been developed based on customer feedback and the collaboration of various departments.”
Xcelerate ensures priority release at destinations so shipments that arrive last will be recovered first.
A dedicated customer service team will oversee shipments end-to-end, providing proactive email notifications to keep customers informed throughout the process.
The launch of Xcelerate aligns with DHL’s sustainability goals as it incorporates a mandatory sustainable aviation fuel (SAF) surcharge.
DHL has committed to over 30% SAF blending by 2030 and Net Zero by 2050.