Left to right: Tristan Koch, Chief Commerical Officer, Awery; Vitaly Smilianets, Chief Executive Officer, Awery; Stanislas Brun, Vice President, Cargo, Etihad Cargo; Leonard Rodrigues - Head of Revenue Management and Network Planning, Cargo, Etihad Cargo
It will enable Etihad Cargo to meet increased demand for charter services due to a surge in e-commerce, which has seen the carrier receive 35% more charter requests and operate 23% more charters in 2023 compared to the previous year.
Awery's Enterprise Resource Planning (ERP) system will manage Etihad's Cargo Chartering Programme to streamline operations, improve response times, and deliver superior customer service.
The ERP system will allow Etihad Cargo to classify and prioritise charter queries, improve analytics and data storage for performance evaluation, and enhance pricing capabilities and customers will be able to accept quotes and book directly via a single click or reject them, with the option to provide a reason for why the quote has not been accepted.
Stanislas Brun, Vice President Cargo at Eithad Cargo, says, “Etihad Cargo is committed to developing and adopting innovative digital tools that benefit partners and customers. In 2023, Etihad Cargo operated 262 charters, which is a 23% increase compared to the previous year.
"The tailored Awery ERP system will enable the carrier to meet the increasing demand for charter services in the market and improve operational efficiency and customer service.
"In managing charter enquiries more efficiently, Etihad Cargo will provide faster response times and attractive offers. This strategic move is poised to set a new standard in cargo charter services, emphasising Etihad Cargo's position as a forward-thinking and customer-centric organisation.”
Vitaly Smilianets, CEO of Awery Aviation Software, added: "Working with Etihad Cargo has been a remarkable journey. Our goal was not only to provide a solution that meets the carrier’s current needs but also to build a lasting relationship that contributes to Etihad Cargo’s long-term success.
"As we celebrate our 15th anniversary, this partnership stands as a testament to our commitment to excellence and our ability to deliver personalised solutions to our clients."