The restructured global network has four regions managed by newly appointed directors, which are designed to enhance capabilities in key markets and bring Etihad Cargo closer to its customers.
South Asia and Oceania, led by Bernard Lee, covers SAPAC, India, Vietnam and Australia; Jacqueline Han Lin Ni manages North Eastern Asia which covers China, Hong Kong and Macau, Korea, Japan and Taiwan; Europe and Americas is led by Rainer Krammer and covers northern Europe, central Europe, southern Europe, the UK and Ireland, and the Americas; and Grant Kemp is leading the Middle East and CIS region, which covers the GCC, the UAE, Africa, Levant and the CIS.
The Customer Experience Department will be led by Lubna Allaham to improve the customer journey with additional customised customer-centric solutions so Etihad Cargo continues to deliver the highest level of service across all touchpoints.
Etihad Cargo will strengthen its sales team and re-enforce its commitment to the UAE market with the appointment of Rayan Alhaddar to the new role of Senior Manager Business Development Cargo Manager.
Stanislas Brun, Vice President Cargo, says, “This new structure will enable Etihad Cargo to work even more closely with its customers and better understand their specific needs. With the appointment of new regional managers and senior leaders, I am confident that the team is well-equipped to deliver exceptional results and drive the continued success of Etihad Cargo.”
Dr Nadia Al Bastaki, Chief People and Corporate Affairs Officer at Etihad Airways, adds, “This new organisational structure underscores the vital importance of the cargo division to Etihad’s vision and ambitious plans for growth. By enhancing Etihad Cargo’s regional capabilities and focusing on customer experience, the carrier is not only improving its service offering but also reinforcing its commitment to being the air cargo partner of choice.”