Flight FI 205 from Keflavik to Copenhagen on 14 November 2022 was the first service to have a load sheet completed by GLC’s load control agents, Cooper Mahlangu and Yusef Jappie, who are both based at the Cape Town head office.
Zachary Steglin, Business Unit Manager for Global Operations said that working with freighters is a different experience to the processes for passenger aircraft.
He said: “Within the Icelandair network, we work with a small team of highly competent professionals, all working towards the ‘mission’ of maximising onload within the time stringent parameters. Notably, there are no second chances or simply using the next flight to transport cargo aircraft only cargo, as can be done with baggage, for instance.”
Trust and understanding are key for a partnership as both parties need to understand each other’s local challenges and opportunities, says Steglin. The lessons learnt can be applied to existing relationships and new ones which have not started.
Steglin said: “The key learning lies in recognising that there are no shortcuts to building a successful relationship. It is essential to clearly define the outcomes together and invest the necessary time to understand each other's needs fully.”
Global Load Control provides tailormade solutions and is committed to improving efficiency for customers through process-driven improvement and transformation. This was demonstrated when Steglin and Brendon Carmichael, Key Account Manager for Icelandair visited Icelandair’s key freight hubs.
Steglin said: “The goal being to gain deeper insights into Icelandair Cargo’s value proposition executed, their unique needs and challenges, and to uncover possible opportunities for synergies and improvements.”