CROAMIS (Cargo Reservations, Operations, Accounting and Management Information System) is Wipro’s next generation management system which automates the end-to-end air cargo processes. This includes cargo capacity planning, sales, revenue management, cargo ground handling operations, warehouse management, freighter and charters, customer services, cargo revenue accounting, billing and claims.
Once implemented, CROAMIS will offer LATAM Cargo’s customers a new tracking system, next generation self-service tools, such as e-booking, e-claims, e-rates and a system in line with the highest industry standards. The new system will enhance efficiency by standardising processes across different regions and reducing costs.
“This end-to-end system will transform our internal operations as well as the way we interact with our customers. Having it places us at the forefront of the global air cargo industry, giving us the opportunity to be more efficient while offering greater autonomy and transparency to our customers,” said LATAM Cargo CEO, Andrés Bianchi.