The airline reported 95% of shipments to Cargo iQ in June this year in the first audit and certification in Malaysia.
Cargo iQ helps members create a quality management plan, which includes a methodology to plan, control and measure the movement of shipments in steps along the way.
After the first steps of the quality roadmap are implemented, members undergo a rigorous audit and progress to receive the title of Certified Cargo iQ member.
Zulkefly Ujang, Head of Operations at MAB Kargo, says, “The improved visibility on our service deliveries via CIQ dashboards enables proactive tactical measures to be taken to continuously maintain service consistency for our customers while driving higher performance standards from our handling partners.”
The certificate is valid for three years and the criteria includes clear objectives, corrective action, continuous improvement, shipment planning, visibility, reporting and alignment to the Master Operating Plan.
Laura Rodriguez, Manager Implementation and Quality Assurance at Cargo iQ, says, “We are always very pleased to see members go through the audit process successfully, and even more so when it is their first ever Cargo iQ certification - it is rewarding for all the people that have been part of that process and a recognition of their hard work.”