The ICMS provides a single integrated cargo application for business users and a seamless interface with partners including general sales agents, ground handling agents and freight forwarders, simplifying end-to-end operations.
Enhanced data quality and insights allows SIA to make real-time, data-driven decisions across its sales, operations and finance processes, while ensuring compliance with international regulations.
Since the ICMS went live on 1 August, approximately 1,500 users have benefited from the system, with iCargo enabling more than 24,000 flights, creating 202,000 bookings and 192,000 airway bills, and processing and responding to 8.5 million incoming messages.
Chin Yau Seng, Senior Vice President Cargo at Singapore Airlines, says, “IBS Software's iCargo platform is a key element in SIA's digitalisation efforts to enable it to serve its customers even better, respond more quickly to changes in the marketplace and improve work processes, while allowing it to stay compliant and update-to-date with global industry standards and initiatives.”
Ashok Rajan, Head of Cargo and Logistics Solutions at IBS Software, adds, “It is an honour to work with SIA, a team that recognises the transformative impact of digitalising air cargo and is dedicated to creating innovative customer experiences that will enable it to capitalise on the air cargo opportunities ahead. We are beyond excited to continue to work with SIA on the ICMS to deliver even further capabilities and business benefits in the future.”
The second phase of implementation is planned for March 2023, which will include migrating the mail module, implementing mail revenue accounting, and rolling out new capabilities in sales, operations and cargo revenue accounting modules.